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Caution: Contains graphic info and infant death.

I enter the prep room and see Lynn is leaning over a baby. I go stand next to her and look down. She is the most beautiful baby girl and immediately my heart sank for the parents of this little angel. All I could do was stare; she looked like a beautiful, healthy, peaceful, sleeping baby. The baby, who was a stillborn, was being prepared for the parents to view later that day. We cleaned the nose, set the eyelashes and took few other steps which I am going to withhold due to the graphic nature. A baby’s skin is very sensitive, as they are made up mostly of water, so the baby was washed carefully with sanitizing fluid and then we dressed her in a sleeper. We placed her in a small basket, and the embalmer, apprentice and I all swooned over her cuteness.

All the time I hear of the all the babies that come to our home and now I think of that little cupcake. It’s so unfair that a mother carries this life for 9 months, the parents plan and prepare and create a room for this life, they have a celebration, families are excited for the new addition, and at the end of it all they don’t get the chance to show off their little miracle and raise their child. I can’t even imagine the grieving one would go through – I would never wish this loss upon anyone.

After the baby I helped to prepare an elderly woman with Lynn. The woman’s face was heavily covered in face cream, which is often applied right after death to help preserve the skin. I wiped it off with a cotton cloth and disposed of it in one of our biohazard containers.  (The hazardous waste company comes once a week and picks up multiple bins.) The eyes still had some cream in the corners but I was getting squeamish around them. Lynn tells me that the eyes need to be opened, and then proceeded to open and clean them – it completed grossed me out!  Then she tells me it’s time to set the eyes.  Suddenly I was nervous.  She got out two plastic eye caps which were beige in color, rounded to the curve of the eye and had pin pricks in it where the plastic was pricked upwards.  I started feeling faint so I told her to go ahead without me and describe what she was doing as I went and cleaned up a few things. “I’m dunking the top of the eye cap in the “stay-put” cream. Now I’m using a small hook to pull up the eyelid so I can get the eye cap underneath…I’ve now closed the eyelid overtop of the cap. With the prickles on the eye cap and the cream, the underside of eyelid will catch to the eye cap and the eye won’t open.” She proceeded to do the other one and then I came back to the table as she was arranging the eyelashes and wiping off leftover stay-put cream.  Next she told me to grab the small metal rod and cotton pad.  I wrapped the cotton pad over the tip and then as she instructed, cleaned out the nostrils. I had a moment where I thought, “I’m picking a dead persons nose… how the hell did I get here?” Next, I was told I had to clean out the mouth.  Lynn and the embalmer both started to discuss their absolute disgust with the mouth cleaning and how each of them up-chucked the first few times they had to do it. I figured it couldn’t make me as squeamish as the eyes did and I was right, it didn’t but yes, it was nasty. I took a pair of tongs with a huge wad of cotton and wiped out the inside. The inside of the mouth starts to get soft and break down and often there’s fluid and whatnot left in the mouth.  Out came some skin, mouth gunk and well…I didn’t really dissect it too much.  Next we had to set the mouth.  Lynn got out two little metals screw that had a long piece of wire hanging off each one, then a small metal piercing gun.  She inserted the screw into the gun and pressed it firmly to the top gum and explained “the gums soften rapidly after death; it may take more than one time for the gums to implant the screw”. After a few shots she was able to implant the top screw and just one shot to implant the bottom screw to the gums on the bottom. This lady wore dentures so the dentures were cleaned and inserted and then she twisted the metal wires that were sticking out until the teeth were clenched together. She referenced the picture of the woman that was hanging on the cabinets above the table, “we need to check her jaw line and make sure we’re not too clenched or have an over/under bite, it needs to looks natural”. The setting was complete so we went on to the washing stage. Unfortunately, for us, she had pooped at some point so we lifted one leg at a time as we hosed her backside with water and wiped her down.  Even more unfortunately, for us, she kept leaking feces. Lynn proceeded to grab the large metal rod and multiple sheets of cotton pads and then I started to feel faint again. As I quickly suspected she would, she wrapped cotton pad after cotton pad around the metal rod and stuffed them up her behind. My legs were so tightly crossed I started seeing black spots so I left the room.  She explained afterward that some people just leak, sometimes women leak from the vagina as well, but all these areas need to be packed. If a penis is leaking, it must be tied off with a string.  I said “what about butt plugs?” she said they use them all the time, for anal and vaginal but sometimes if the hole is stretch too much they will not work.  She explained that the number one priority for embalmers is sanitization and anything leaking is not considering sanitary.  Next, we put a large flat square cotton pad around her sort of like a diaper (just in case of anymore leaking we don’t want it to go through the clothes) and we dress her. Meanwhile, the apprentice, asks me to help her remove another lady from a cremation box to the prep table. As I open the lid this god awful smell comes from the box and the apprentice makes this sour face “oh, this one has gas”.  “Oh lovely” I respond sarcastically, while I’m actually yelling in my head “Gross! Ew! I’m breathing in this dead lady’s fart!” I head back to the table to find Lynn getting out the makeup to cosmetize, and I chuckled out loud. “What?” asks Lynn. “Well, I was just thinking that these women would probably be mortified if they knew they pooped them self and was farting.” “Ha! Yep…” says Lynn, “…I don’t think anyone really thinks about that when they think about death.” We went on to choosing more makeup that would suit the woman and based on what she was wearing in her photo. There’s a combination of special embalmers makeup such as cover-up/foundation, as well as normal foundations and lipstick by Revlon, CoverGirl etc.  Next thing you know, I’m called for a meeting with the funeral directors. I was actually really looking forward to the hair and makeup part but that’ll come again.

My morning in the prep room came to an end and after the impromptu funeral directors meeting I went back to the office to reflect on the experience.  I firmly believe it has to be my determination to succeed in this field and my passion for this business that allowed me to get through those first couple days in the prep room. I realize there’ll be far more days like these and although some situations may make me squirm, at least for the first while, I have to focus on the fact that these deceased have no one else to take care of them and it’s a privilege to be trusted in their care. 

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I sat in on my first arrangement with a funeral director.  The last one was an Imminent but this one was for a man who had just passed away after a short battle with cancer and his two daughters were making the arrangements.  The funeral director, Cameron, started off by offering his condolences and I knew by their responses this probably wasn’t going to be a typical arrangement.  One lady just starred, the other one said “K” and shook her head, as if she was annoyed.  As the funeral director went through all the steps of asking questions and getting, well, some of the information he needed, I learned a ton about the first steps in organizing a funeral and a lot of the options we offer. Unfortunately, they didn’t bring a lot of information that was originally requested when they first called (Dad’s sin card, copy of the will etc.) and they were very indecisive on what they wanted.  Also they wanted the funeral in two days so even though I wasn’t the funeral director I started thinking “Is Cameron stressed? How’s he going to pull all the information he needs from these women in less than two days?” At the end of the meeting, he made a list for them of all the stuff they needed to email him.  He told me that it’s not that common to have such a difficult family but reminded me, as I felt I already knew, that it’s not him, or us that they are frustrated or angry with but it’s the way they are coping with the death of their father.  A few hours later they called with only one minor decision made. Somehow it came together in time for the funeral but there was still information we needed for death certificates etc. At the end of the funeral, I was there when Cameron reminded them and one lady raised her voice and asked why he didn’t tell them that before the funeral. He said quite nicely that he had and it was on the list he gave them and went over, she shut up but I was in disbelief.  Are these the types of people I have to look forward to? At least they did thank him before they left and said the funeral went really well.

Random learning’s from the last couple weeks:

  • Identifying- Although there are plenty of steps to help ensure the body is in fact the correct person prior to it arriving at our home, there is one additional step we take with the family. When arranging with the family we give them a choice 1) They can give us a photo where we can do a match with the deceased or 2) They can do a an ID View. If they choose an ID view the body is not embalmed, (if it is the wrong body there could be legal action if an embalming took place without the right families authority), the body is washed and it can be dressed in their clothes if the family wishes. Personally, I think it’s strange that some people would want them naked or with just a white sheet around them but sometimes people are thinking differently when their loved ones die.  Anyway, we place them in our comfortable viewing room and the family can identify. Sometimes the family chooses to do this to also say their goodbyes, usually in replacement of a viewing, but they are limited in the number of people they can bring to do this “ID”. Whereas, viewing although they can be private, are usually open to all the family and friends.  There have been stories, from recent years, where a viewing took place and it was the wrong person who was prepared – yikes! We would rather take an extra step and avoid that from ever happening.  
  • In The Tour, I discussed a prep room before the actual prep/embalming room and it’s where rituals take place.  We call it though the wash/dress room. When we just have to wash and dress a body that’s where we take them, no actual chemicals or tools are in this room. 
  • Cremated remains often range in grey shades. The color depends on the material of the casket that was chosen for the body to be burned in and the volume of the casket compared to the volume of the body. The more casket and less body there is, the darker they tend to be.
  • We remove pacemakers but nothing else.  We ask the family to list any other artificial parts but artificial hips, knees, you name it are kept in as well as any implants – they just melt away.  Any remaining artificial parts are kept and every so many years a mass burial is done.

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Of course, that’s the way it goes – hire the new girl to assist the overwhelmed funeral directors and have the slowest week ever – even with a two funerals directors away.  I learned some basic funeral office stuff like how to answer phones, which is different from your typical office; you need to know what to say if someone is balling their eyes out.  I didn`t get any of those callers this week , although I did have one guy whose brother passed away who he was estranged from for the last 20 years and he was shopping around for the least expensive cremation service he could find.  He was NOT happy that he was left in charge to take care of the arrangements and cost.  He shouted the information to me and then when I passed him to a funeral director to speak to he yelled at her asking why he would have to give personal information to another person and demanded to know why we were so expensive…he ended up saying something nasty and hanging up on the funeral director.  We had a few people come in to pick up remains, so I learned how to sign out the remains.  I also did some paperwork including registering deaths (creating death certificates) and “fraud prevention” paperwork.  Identity theft is common for those who have deceased so we offer optional fraud prevention coverage. This entails contacting all the necessary agencies (government agencies, credit card companies etc.) on behalf of the family to let them know the person has died.

I had a tour of the cemetery. There are areas outlined for certain religions, the Muslims purchased one area, Jewish another, Armenians another, etc. and there was several welfare areas, meaning those who were on welfare at time of death are buried in designated areas which are paid by for the government.  We took a look at the private estates area. You could choose an area on the ground that has paver stones around it, or there were small gated areas that you could buy for just yourself, double plots, families up to 4 people, or with combinations of burials and cremated remains they can hold up to 20. The prices ranged from $75,000 to $110,000. Although they are beautiful, it’s too pricey for my liking (even with my 50% discount!) I’ll be happy to have my cremated remains in a public area or scattered somewhere.  They also have a large natural, beautiful pond in the cemetery where ashes can be scattered. I also got to see the crematorium which is located within the cemetery.  There was one large room with two cremation ovens; they are actually pretty new looking and sleek, they are like industrial stainless steel ovens with a bar on the door you pull up (there aren’t any windows on the doors though!) Also in the room were a couple of shelves for the bodies going in next.  There were a couple of bodies waiting, one was in a plywood box and then there was one I didn’t even notice until my tour guide pointed it out, just a little baby, the box was hardly bigger then a shoebox, so sad.  Only one person goes in an oven at a time.  Then there was a refrigerated room, I believe we counted 19 boxes in there.  Mostly made out of the basic plywood but there was one I hadn’t seen before, I can’t remember what they call it but it looks like a carpeted box with decorative handles around the side, I guess this would be considered the luxury burning box.  I believe they said the typical person takes 2 to 2 ½ hours to break down. I saw what the remains look like once they are removed from the oven, there are some ashes but also big chunks of bone are left and nails and metal pieces from the box.  They take a magnet and remove all metal remains then put the remains in a grinder to grind it down to ash.  That was basically it for the crematorium beside an office and a bathroom.  There are just two staff members at our location that take care of the cremations. 

The most valuable information I took in this past week was when I got to sit in on one meeting with one of our funeral directors, it gave me a much better idea of the process. This particular meeting was for what we call an “Imminent” (planning for an imminent/expecting death).  It was for a family whose father is in the hospital and he’s having good days and bad days, but he could pass at any moment and they are actually going on vacation.  They wanted to take care of all the paperwork so if he passed while they were away, all the arrangements are already taken care of.  The funeral director was caring but brought up questions in such a way that the conversation flowed but she could get through the massive amount of paperwork as they went.  The family was able to answer every question but it would be difficult for some to think of the answers especially if they were in mourning.  They were asked about the father`s parents (their full names, where they were born, the mother’s maiden name etc.) It turns out the wife had passed away 3 years earlier though so we pulled out the paperwork and discovered the father purchased a double urn at the time and requested that their ashes be co-mingled. Co-mingle means the ashes would be mixed together.  She currently rests in a memorial wall, so we would take them out and mix them with the father’s and put them back in the niche. 

The only other thing I could recall from this week which kind of surprised me was one family who came in that was arranging a funeral; they brought 12 people, including small children.  Apparently this was the fourth time they had been in and even scheduled a dress rehearsal again for the day before the service.  The funeral director assured me that this was not common. The kids were totally misbehaved, the parents let them run around the funeral home, but one family member got out his guitar and was playing songs, and they were all singing and laughing.  A few staff joked that they must have a huge inheritance coming for them to all be so giddy…probably true. I think we had over 10 services throughout the week, some services with receptions, some just viewings (to view the prepared body) and some just burials (no service inside, just graveside).  All went very smoothly and the families were pleased with the results which proved to be the result of good planning by the funeral directors.

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