prep room

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Caution: Contains graphic info and infant death.

I enter the prep room and see Lynn is leaning over a baby. I go stand next to her and look down. She is the most beautiful baby girl and immediately my heart sank for the parents of this little angel. All I could do was stare; she looked like a beautiful, healthy, peaceful, sleeping baby. The baby, who was a stillborn, was being prepared for the parents to view later that day. We cleaned the nose, set the eyelashes and took few other steps which I am going to withhold due to the graphic nature. A baby’s skin is very sensitive, as they are made up mostly of water, so the baby was washed carefully with sanitizing fluid and then we dressed her in a sleeper. We placed her in a small basket, and the embalmer, apprentice and I all swooned over her cuteness.

All the time I hear of the all the babies that come to our home and now I think of that little cupcake. It’s so unfair that a mother carries this life for 9 months, the parents plan and prepare and create a room for this life, they have a celebration, families are excited for the new addition, and at the end of it all they don’t get the chance to show off their little miracle and raise their child. I can’t even imagine the grieving one would go through – I would never wish this loss upon anyone.

After the baby I helped to prepare an elderly woman with Lynn. The woman’s face was heavily covered in face cream, which is often applied right after death to help preserve the skin. I wiped it off with a cotton cloth and disposed of it in one of our biohazard containers.  (The hazardous waste company comes once a week and picks up multiple bins.) The eyes still had some cream in the corners but I was getting squeamish around them. Lynn tells me that the eyes need to be opened, and then proceeded to open and clean them – it completed grossed me out!  Then she tells me it’s time to set the eyes.  Suddenly I was nervous.  She got out two plastic eye caps which were beige in color, rounded to the curve of the eye and had pin pricks in it where the plastic was pricked upwards.  I started feeling faint so I told her to go ahead without me and describe what she was doing as I went and cleaned up a few things. “I’m dunking the top of the eye cap in the “stay-put” cream. Now I’m using a small hook to pull up the eyelid so I can get the eye cap underneath…I’ve now closed the eyelid overtop of the cap. With the prickles on the eye cap and the cream, the underside of eyelid will catch to the eye cap and the eye won’t open.” She proceeded to do the other one and then I came back to the table as she was arranging the eyelashes and wiping off leftover stay-put cream.  Next she told me to grab the small metal rod and cotton pad.  I wrapped the cotton pad over the tip and then as she instructed, cleaned out the nostrils. I had a moment where I thought, “I’m picking a dead persons nose… how the hell did I get here?” Next, I was told I had to clean out the mouth.  Lynn and the embalmer both started to discuss their absolute disgust with the mouth cleaning and how each of them up-chucked the first few times they had to do it. I figured it couldn’t make me as squeamish as the eyes did and I was right, it didn’t but yes, it was nasty. I took a pair of tongs with a huge wad of cotton and wiped out the inside. The inside of the mouth starts to get soft and break down and often there’s fluid and whatnot left in the mouth.  Out came some skin, mouth gunk and well…I didn’t really dissect it too much.  Next we had to set the mouth.  Lynn got out two little metals screw that had a long piece of wire hanging off each one, then a small metal piercing gun.  She inserted the screw into the gun and pressed it firmly to the top gum and explained “the gums soften rapidly after death; it may take more than one time for the gums to implant the screw”. After a few shots she was able to implant the top screw and just one shot to implant the bottom screw to the gums on the bottom. This lady wore dentures so the dentures were cleaned and inserted and then she twisted the metal wires that were sticking out until the teeth were clenched together. She referenced the picture of the woman that was hanging on the cabinets above the table, “we need to check her jaw line and make sure we’re not too clenched or have an over/under bite, it needs to looks natural”. The setting was complete so we went on to the washing stage. Unfortunately, for us, she had pooped at some point so we lifted one leg at a time as we hosed her backside with water and wiped her down.  Even more unfortunately, for us, she kept leaking feces. Lynn proceeded to grab the large metal rod and multiple sheets of cotton pads and then I started to feel faint again. As I quickly suspected she would, she wrapped cotton pad after cotton pad around the metal rod and stuffed them up her behind. My legs were so tightly crossed I started seeing black spots so I left the room.  She explained afterward that some people just leak, sometimes women leak from the vagina as well, but all these areas need to be packed. If a penis is leaking, it must be tied off with a string.  I said “what about butt plugs?” she said they use them all the time, for anal and vaginal but sometimes if the hole is stretch too much they will not work.  She explained that the number one priority for embalmers is sanitization and anything leaking is not considering sanitary.  Next, we put a large flat square cotton pad around her sort of like a diaper (just in case of anymore leaking we don’t want it to go through the clothes) and we dress her. Meanwhile, the apprentice, asks me to help her remove another lady from a cremation box to the prep table. As I open the lid this god awful smell comes from the box and the apprentice makes this sour face “oh, this one has gas”.  “Oh lovely” I respond sarcastically, while I’m actually yelling in my head “Gross! Ew! I’m breathing in this dead lady’s fart!” I head back to the table to find Lynn getting out the makeup to cosmetize, and I chuckled out loud. “What?” asks Lynn. “Well, I was just thinking that these women would probably be mortified if they knew they pooped them self and was farting.” “Ha! Yep…” says Lynn, “…I don’t think anyone really thinks about that when they think about death.” We went on to choosing more makeup that would suit the woman and based on what she was wearing in her photo. There’s a combination of special embalmers makeup such as cover-up/foundation, as well as normal foundations and lipstick by Revlon, CoverGirl etc.  Next thing you know, I’m called for a meeting with the funeral directors. I was actually really looking forward to the hair and makeup part but that’ll come again.

My morning in the prep room came to an end and after the impromptu funeral directors meeting I went back to the office to reflect on the experience.  I firmly believe it has to be my determination to succeed in this field and my passion for this business that allowed me to get through those first couple days in the prep room. I realize there’ll be far more days like these and although some situations may make me squirm, at least for the first while, I have to focus on the fact that these deceased have no one else to take care of them and it’s a privilege to be trusted in their care. 

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More registering deaths and fraud prevention this week but there’s so much more paperwork I can’t do until I’m a practicing funeral director. The only other thing I’ve also learned to do is create burial or cremation permits.  When performing a cremation or a burial in the cemetery, a permit has to be on hand.

I did finally see the prep room.  I went with a funeral director too fetch Mr. Ferguson from there and wheel him up to our viewing/visitation room.  I expected it to look like the ones I saw on TV…dark but a lot of white and stainless steel, bare counters… but it was much worse that I imagined.  I didn’t have a good look around but it was dark, very cold, and containers and tubes were laying everywhere.  To top off the experience, a body covered in a white sheet had some yellow and bloody fluid soaking through it, “oh looks like someone is leaking” say the funeral director.

Mr. Ferguson’s funeral went well.  He was a man in his early 80’s and his body had just shut down.  His family chose to have a viewing, so those who wanted to could see him and say their goodbyes and then have a service in the chapel.  By the way, I did find out the large room where most services are held with the pews is in fact called the chapel.  The family was pleased with the service. We had another funeral that same day, a young man with a young family.  It was sad, but you just have to be grateful you aren’t in that families place, you can’t let yourself think “what if this was my husband, my brother, my dad” or you will break down. His family didn’t have a viewing, but the family requested he be cremated in time for the funeral so his ashes sat in front of the chapel as the service was held.  Then afterwards everyone went to the reception room where there was catering and they all stayed for a few hours.

This was the first day a funeral director let me have a big hand in the services.  Before a service we review the contract to see what type of service the requested (i.e. viewing/ service, traditional (service, then graveside etc.), service and reception) and get the box of items. (As a funeral is being planned we create a box labelled with the deceased last name and throw in items needed for the funeral as we go along i.e. service cards, signs, guest book etc.)  Before anyone arrives, we turn on the microphones (if they are having a service in the large chapel room), we turn on the tv’s (if they are to show a video/slideshow), put the signs out with the deceased name and indicated where to go in the home, and other small tasks.  Usually, the funeral director calls our Care Centre and arrange for an Attendant to come in and assist with these preparations.  We gather the family when they arrive, or sometimes they request a family room to all wait together in until the service begins.  Sometimes they bring items like pictures or the deceased favourite items and we set those out, or they bring music they want played during the funeral or their own dvd. Then the funeral director and clergy (if requested) will discuss the order of events.   When family and guests arrived, I assisted by handing out the small service cards, hymn books, directing people and asking them to sign guest book. Also, during the second funeral I had to follow along with the funeral and play and stop music at the appropriate times.

I had to laugh the other day.  We have a lot of funerals for old people and that means they usually have a lot of old friends and family and most of them are now familiar with our funeral home.  One little old lady “Oh it isn’t in the chapel today?”  Another one, “Is the reception in the downstairs tearoom, or that lovely room down the hall?”

Random Learning’s this week:

  • Some people call wanting their loved one to be immediately transferred from the hospital but it takes 24 hours for them to be released. 
  • Walk slow, real slow around the funeral home.  A fast pace makes people nervous and feel rushed…even if you aren’t rushed, you just have to slow the pace. 
  • Anything to do with choosing a resting place in the cemetery goes to cemetery staff, funeral directors do not deal with it, so a FSC (family service counsellor) from the cemetery staff will often join a funeral director when arranging with a family.  Also if people are doing preplanning for their own funeral, it is done with a FSC. However, if it’s an imminent as discussed last week (where one is expected to die at any time so the informant or executor of their will), that family will meet with a funeral director.  
  • If someone has pre-planned and the executor doesn’t know, when we enter the contract online, we will see that they are registered.  If it’s with a funeral home within our corporation, the planning can easily be transferred to our funeral home or a funeral home of their choice.  Bigger problems arise though if it was down outside the country. Also, it’s hard to believe but sometimes people forgot they have already pre-planned their funeral and pre-plan again. 
  • Arranging the death of a stillborn baby is not cost to the family, the only thing I family has to pay for is a casket or urn if they choose to have one.  Also depending on how long a baby dies after birth there is also considerable discounts for the family.

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